|Walker's Marine is a boat dealership totally dedicated to service, in fact you could say it is our foundation, beginning in 1982 when Jim Walker started a dockside service business here in Florida out of a garage and the back of a pickup truck.|
Since then, we have relentlessly pursued perfection in the service we provide for all new and used cruiser, fishing, bowrider, cuddy cabin, convertible and other boats by Maverick, Cobia, Hewes, Pathfinder, Formula, Regal and Pursuit. We are continually expanding as a full service boat dealer and now offer full parts and factory authorized service work for Mercury, Mercruiser, Yamaha, Yanmar and Volvo gas and diesel engines in FL.
Walker's Marine also offers full yard service, haul and launch to 50 feet, fiberglass repair, bottom painting, full boat detailing, washing, waxing, monthly maintenance contracts, canvas and full upholstery at their FL locations.
To support all this we carry the largest selection of OEM boat parts in the county as well as a generous selection of marine accessories, all backed by full factory authorized and certified marine technicians and a knowledgeable support staff.
We hope to make you one of our customers for life! Please call our FL locations toll free at 800-960-6764 or email us.
April 3, 2007|
Mercury Marine Service Award
Mercury Marine has presented Walker’s Marine of Marco Island, FL, its prestigious Service Customer Satisfaction Index Award for 2006.
Mercury Marine’s Service CSI Program measures the satisfaction of consumers after having service work done on their Mercury outboard or MerCruiser products. Walker’s Marine won the Service CSI Award for its ongoing commitment to providing exemplary customer service, based on the responses of customers who had warranty work performed at the dealership during the past year.
The CSI score for each dealer is kept and monitored by Mercury Marine. After warranty work has been completed, Mercury sends out a Service CSI survey to the consumer, asking him or her to rate the service received. To be eligible for the Service CSI Award, a dealer must maintain a rolling 12-month score of 90 or better out of 100 in three areas of the Service CSI survey. These questions ask consumers to rate their overall service satisfaction with the dealer, rate their satisfaction with the Service Advisor at the dealer, and also indicate if they would re-visit the dealer again in the future.
Tracking Service CSI scores is a way Mercury evaluates the effectiveness of its individual dealers and of its own policies and training programs. Dealerships that score high in Mercury’s Service CSI surveys are recognized through the awards program.
Let Walker's Marine take care of all of your Service needs, and feel confident that your repairs are performed by our Award-winning dealership!